bt399's Privacy Policy

bt399 ("we", "us", or "the platform") is a trusted online gaming platform serving users in Bangladesh. By accessing our website bt399.lat, you agree to the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you how bt399 collects, stores, processes, and uses your personal information. We believe that transparency about data is the foundation of user trust. That is why our privacy policy is written in simple, clear language — so every user can easily understand it.

This policy applies to all bt399 services, the mobile version, and associated platforms. It remains in effect from the moment you create your account for as long as you use our platform.

bt399 collects only the information necessary to provide our services smoothly. A detailed description of the information collected is given below:

2.1 Information You Provide Directly

When you register an account on bt399 or use our services, you voluntarily provide the following information:

• Full name and username
• Valid email address
• Date of birth (for age verification — only for those aged 21 or above)
• Identity verification documents (copy of national ID card or passport)
• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Residential address

2.2 Automatically Collected Information

When you visit the bt399 website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and pages visited
• Referral source (where you came from before reaching our site)
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

To ensure the security of financial transactions, bt399 keeps records of deposits and withdrawals, betting history, and information related to rewards and bonuses. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

bt399 uses the collected information only for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Identity Verification (KYC): To verify age and prevent fraudulent activity.
• Processing Financial Transactions: To ensure secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are typically completed within 10–45 minutes.
• Customer Support: To provide assistance in Bengali via 24/7 live chat.
• Platform Improvement: To analyse user experience and improve our services.
• Promotional Communications: To send information about offers and bonuses, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To provide support in preventing excessive gaming.

bt399 never sells your personal information to third parties or rents it out for commercial purposes.

bt399 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Used to maintain login sessions and ensure core functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings (such as language selection).
• Analytical Cookies: To analyse user behaviour and improve the platform.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling certain cookies may cause some bt399 features to not work properly.

bt399 applies industry-standard security measures to protect your information. Our security infrastructure includes:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Secure Servers: Your information is stored in secure data centres.
• Access Controls: Only authorised personnel can access your personal information.
• Regular Security Audits: Security audits are conducted regularly to identify potential vulnerabilities.
• Two-Step Verification: Additional verification is available for account protection.

5.1 Data Retention Period

bt399 retains your personal information for as long as your account is active or as needed to provide services. After an account is closed, certain information may be retained for a defined period to meet legal obligations.

In the event of a data breach, bt399 will notify the affected users in a timely manner as required by law.

bt399 may share your information with third parties only in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banks solely to complete transactions.
• Technology Partners: With service providers who assist in operating and maintaining the platform.
• Game Providers: With Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and other providers to ensure gaming services.
• Legal Authorities: To comply with court orders or legal obligations.
• Fraud Prevention: To assist in investigations related to money laundering and fraud prevention.

All third-party service providers are bound by confidentiality agreements with us and are required to use your information only for specified purposes.

As a bt399 user, you have the following rights over your own information:

7.1 Right to Access

You may find out at any time what information bt399 holds about you. Contact our support team to request this information.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate reasons.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing or promotional communications, and you may withdraw your subscription.

7.5 Right to Data Portability

You have the right to request that your personal information be provided in a common machine-readable format.

bt399 strictly follows a 21+ age policy. Only individuals aged 21 or above may open an account on bt399.

We do not intentionally collect personal information from any minor. Age verification during account registration is mandatory. If we learn that a minor has opened an account by concealing their age, that account will be closed immediately and the related information will be deleted.

bt399 reserves the right to review and update this privacy policy from time to time. For significant changes, we will notify users in the following ways:

• Displaying a notice on the main page of the website
• Sending a direct message to the registered email address
• Update notification at the time of login

Continued use of bt399 after changes are made will be taken to mean that you have accepted the updated policy. If you do not agree to the changes, you may request that your account be closed.

If you have any questions, comments, or complaints about this privacy policy, please contact our privacy team:

Our customer support team is fully equipped to assist you in Bengali. Any privacy-related requests are processed as quickly as possible.

Related Documents

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