bt399 Terms and Conditions

These terms and conditions ("Terms") apply to the bt399 platform and all related services. By visiting the bt399 website (https://bt399.lat), creating an account, or using any of our services, you are considered to have fully accepted these Terms.

These Terms are written in Bengali and constitute a legally binding agreement between the user and the bt399 platform. If you disagree with any part of these Terms, please refrain from using our platform.

1.1 Definitions

• "Platform" refers to the bt399 website, applications, and all related services.
• "User" or "Member" refers to any person registered on bt399.
• "Account" refers to a user's personal bt399 account.
• "Real Money" refers to actual funds deposited on the platform.
• "Bonus Funds" refers to promotional credits provided by bt399.

1.2 Applicable Law

The bt399 platform operates in compliance with all applicable international online gaming regulations. Users are solely responsible for complying with the local laws of their own country.

To create an account on bt399, users must provide accurate and complete information. Registration with false information is strictly prohibited, and bt399 reserves the right to cancel any such account at any time.

2.1 Registration Terms

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• The name, mobile number, and other information provided at the time of registration must be truthful and verifiable.
• It is the user's responsibility to keep their account password confidential.
• Sharing an account with another person is not permitted.
• If unauthorized access to an account is suspected, bt399 must be notified immediately.

2.2 Identity Verification (KYC)

bt399 may at any time request a national ID card, passport, or other documents to verify a user's identity. Verification may be mandatory before withdrawals. If the required documents are not provided in time, the account may be temporarily suspended.

To join bt399, users must meet the following requirements:

• Must be at least 21 years of age.
• Must have the legal right to participate in online gaming under the laws of their own country.
• Must be of sound mind and participating on the platform voluntarily.
• Must not have previously had an account banned on bt399 or any affiliated platform.

bt399 reserves the right to verify age at any time. Withdrawal access may be suspended until age verification is complete.

bt399 ensures secure financial transactions through the most widely used mobile banking and banking methods in Bangladesh. All transactions are protected by SSL encryption.

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• The correct reference number must be used at the time of deposit; otherwise, the credit may be delayed.
• Deposits from third-party accounts are prohibited — deposits must be made only through a method registered in your own name.
• bt399 reserves the right to verify or reject any deposit.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 10 to 45 minutes.
• Withdrawals are available to verified accounts only.
• A withdrawal request cannot be cancelled once it is being processed.
• Withdrawals may be suspended if suspicious activity is detected on the account.
• It is advisable to use the same method for both deposits and withdrawals.

bt399 offers various bonuses and promotional offers for new and regular members. These bonuses are provided subject to specific terms, and all bonuses are governed by the following general rules.

5.1 Welcome Bonus

• New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000.
• Wagering requirement on the bonus: 15 times (bonus amount × 15).
• Bonus credits cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met.
• Each user is entitled to the welcome bonus once only.

5.2 General Bonus Terms

• While one offer is active, other bonuses may not apply at the same time, unless specifically stated.
• Bets placed using bonus funds may be subject to specific game restrictions.
• bt399 reserves the right to modify, suspend, or cancel any bonus offer.
• If evidence of bonus abuse is found, the account will be closed immediately.
• Each bonus offer has a specific expiry period — once expired, the bonus will be cancelled automatically.

5.3 VIP Program

The bt399 VIP program has four tiers, with weekly cashback provided at each tier:

• Bronze — up to 0.4% weekly cashback.
• Silver — up to 0.8% weekly cashback.
• Gold — up to 1.1% weekly cashback.
• Platinum — up to 1.5% weekly cashback.

Advancement to a VIP tier depends on the user's activity and history on the platform. bt399 reserves the right to modify VIP benefits.

bt399 is committed to ensuring a fair and transparent gaming environment. All games on our platform are supplied by internationally recognised game providers.

6.1 Random Number Generator (RNG)

All games on bt399 use certified random number generator technology, which ensures that game outcomes are completely unbiased and unpredictable. Each game result is entirely independent and does not depend on previous results.

6.2 Game Providers

bt399 works with the world's leading game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. The game providers' own terms and conditions may also apply.

6.3 Technical Issues

If a game is interrupted due to a technical issue, bt399 will attempt to provide a reasonable resolution. However, in the event of a loss or win resulting from a technical error, bt399's final decision shall be binding.

bt399 always strives to operate a reliable and secure platform. However, bt399 is not liable for the following:

• Unauthorized access to an account due to the user's own negligence.
• Interruption to games or transactions caused by loss of internet connection.
• Technical issues on the part of third-party game providers.
• Unforeseen natural disasters or force majeure events.
• Service suspension or restriction due to government or regulatory directives.

If any dispute arises between bt399 and a user, both parties will attempt to resolve it through discussion. The dispute resolution process is as follows:

11.1 Initial Step

• Any complaint must first be submitted via 24/7 live chat.
• bt399 will provide an initial response within 48 working hours of receiving the complaint.
• Written complaints may be sent to [email protected].

11.2 Nature of Disputes

• For disputes regarding game outcomes, the game provider's logs will be considered the final evidence.
• For disputes regarding transactions, bt399's server records will be treated as the authoritative document.
• bt399's final decision will be binding in the resolution of all disputes.

We work to resolve all complaints promptly and fairly. Customer satisfaction is our highest priority.

bt399 reserves the right to change, amend, or update these terms at any time. Registered users will be notified in advance of any significant changes to the terms, as far as reasonably possible.

If a user continues to use the platform after any changes to the terms, they will be considered to have accepted the new terms. It is therefore recommended to review this page regularly.

12.1 Contact

If you have any questions or comments about these terms, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available.

By reading and understanding these terms and conditions, you become a responsible member of bt399. Play responsibly and enjoy gaming as a form of entertainment. For more information, visit our Responsible Gaming page.